ICT Technical Manager
ICT Technical will be responsible for the management of the help desk team and management of the network and technical infrastructure. The help desk team provide 1st / 2nd and 3rd line support to over 300 users at various levels, at 9 locations throughout the UK. The help desk receives over 100 calls and emails per day.
Duties:
Managing the help desk team, reporting to the ICT Director and deputising in his absence
Ensure the security, robustness and effectiveness of all of the firm's IT systems
Maintain the systems and ensure minimum disruption for users and maximum efficiency and security
Training help desk staff
Plan for and action system improvements and new technology implementations
Maintaining an up to date technical knowledge
Qualifications, Skills and Attributes:
IT related degree
Management experience in a similar role
Experience gained within a professional services environment
Experience of administering and troubleshooting desktop and server operating systems including; Windows Server 2008, Windows Server 2003, Windows 2000 Server, Windows 7, Windows Vista and Windows XP Professional
Citrix Presentation Server and / or Citrix Access Gateway
VMWare vSphere experience
Microsoft Exchange 2000 / 2003 / 2007 experience
Attention to detail and customer service orientated
Exposure to Symantec Enterprise Vault and / or Commvault backup suit an advantage